Understanding AIOps: An English Gentleman’s Perspective
Artificial Intelligence for IT operations, or AIOps, is increasingly important. It plays a crucial role in managing today’s bewildering complexity of IT systems, with the noble aim of bolstering system reliability and resilience. It looks to prevent issues before they emerge. According to BMC research, in partnership with Forbes Insight, a vast majority of IT leaders express trust in AI outputs, acknowledging the transformative potential of AIOps solutions. However, many enterprises are yet to fully seize the manifold benefits these solutions proffer.
The Role of AIOps in Today’s Complex IT Environment
The modern technological landscape is perplexing, posing significant challenges in resolving issues effectively. IT now encompasses site reliability engineering, platform engineering, DevOps, as well as automation teams. Furthermore, there’s an imperative to manage services across both multi-cloud and hybrid-cloud systems, not forgetting the legacy systems. The adoption of containers, microservice architectures, and CI/CD pipelines enriches this complexity, rendering environments more noisy and convoluted than ever.
Complicating matters further, IT teams have embraced DevOps, agile, and site reliability engineering practices. These approaches introduce a far greater frequency of change into IT systems, potentially causing an array of unexpected performance and availability conundrums. Additionally, the sheer scale of observability data from multiple tools is becoming rather unwieldy for human management.
AIOps: Big Picture Visibility to Resolve Issues Faster
It is here that AIOps, such as BMC Helix AIOps, comes to the rescue. These solutions are engineered to ingest copious amounts of data, correlating multiple incidents into analyzable situations to accelerate resolution. When one is inundated with alert storms, understanding the interconnections of these alarms is paramount to resolving them efficiently. AIOps has the remarkable ability to distill a horde of alerts into one or two probable causes.
Gaining an understanding of the root cause is but one situational advantage of AIOps. Armed with insights, IT operations, DevOps, and platform engineering teams can significantly minimise their remediation time, restoring services swiftly with pre-configured automations.
The Journey to AIOps Maturity
Many IT leaders are optimistic, believing they possess the necessary staffing and skills to design and manage AIOps. However, lurking beneath are noticeable gaps. A considerable number of organisations acknowledge a need for additional skills as follows:
- 45% in AI development
- 44% in security management
- 42% in data engineering
- 42% in training AI models
- 41% in data science
These skills are deemed invaluable today. Experience and cross-functional learning are requisite for acquiring them. Most IT leaders seek high-quality AI content for employee learning, along with opportunities for skill development.
AIOps: Fueling Growth and Innovation
The coupling of data-driven business contexts with AI can significantly enhance IT decision-making. This helps align them with what the business needs in real time. Furthermore, these operational improvements elevate system resilience, reduce IT costs, stimulate innovation, and enhance the customer experience. AIOps indeed fosters a significant performance benefit, simplifying complexity and driving transformation.
Elucidating the causal impact in complex changes reduces risks and incidents. It empowers organisations to anticipate the ramifications of incremental versus drastic changes. By aligning with existing workflows, AIOps not only enhances productivity but also liberates IT teams from repetitive tasks. This generates time for strategic ventures that drive success.
Are You Prepared to Revolutionise Your IT Organisation with AIOps?
AIOps transcends the domain of the CIO. Its value should resonate across the C-suite and within boardrooms. Consider the achievements of BMC customers:
- 100% uptime for business services
- 100% visibility across IT environments
- 73% reduction in incident volume
Financial impacts include over $1 million in infrastructure cost savings and $2.3 million in reduced tool-sprawl savings. Productivity, too, increases, freeing time equivalent to 96 full-time employees.
If this intrigues you, and if you’re poised to embark on simplifying with AIOps, look here to explore BMC AIOps solutions. The transformation of your IT landscape awaits. For those ready to commence, schedule a consultation with BMC.
